John Turnbow April 11 2009 09:12:33 AM
Innovation brings change, new learning, new ways of doing work, new applications for old ideas, brings in new people and excitement to do more with these new exciting Web 2.0 tools. It becomes WORK that dreaded four letter word when you have to force someone to do something. With these new web 2.0 tools like blogs, wikis, Quickr (a better Sharepoint), Connections are all very cool, management is afraid of these new tools and working to know how to "control" them (as one mgr put it to me), control? It's not about control, it's about usage in a positive manner to support the company and help the company do more with less. All of these tools do this. It's up to us to educate our management. Lance Spellman had a good analogy, remember when you could not make a phone call outside your office?, use a browser, use a browser outside your firewall? (Yes, I'm showing my age). Studies have shown with each of these new tools the employee became more productive and effective. I believe it is more about tracking rather than control, these new tools allow more people to participate in all areas of the corporation in a beneficial manner than ever before.
So, what about change, people are afraid of change. With these new tools, management is no longer top down, but across areas. This means that doing more is possible and management can still monitor and give more responsibility to others and give guidance and help people give more in the work process. Everyone likes to give of themselves, I know I do.
At work they just started blocking twitter. I'm one of the few that blogs, does wiki's, twitters, writes 2.0 type applications. So, I know, it's someone that has not been enlightened, and it's back to the phone thought, they just don't understand how this other new thing could be helpful in my job. So, it's an education process, like moving a wet noodle across a table pushing from the end... LOL.
If you are happy with the status quo for your company, then don't change. Don't worry, your competitor will change and your competitor will innovate, learn, do more with less and pass you by. I am never happy with the status quo, something I learned at Mobil working with some very talented people (thanks Bill Thornton and Bob Holub) always applying new ideas and working to do more with new software, hard work, and always learning.
So, as someone asked me earlier, you have these new tools, what do you do about abuse? It goes back to tracking and managing, if there is abuse, you have HR handle and guide the person in the right way. You treat the abuser like a child, put them in a corner and take away his tools. You should have HR policies in place and teach everyone the rules for these tools both inside and outside the firewall.
So where am I going? In all of this with Lotus/IBM applications we in IT need to be the Coaches, the Charismatic, the Gifted so we can help people choose to bring forth mastery, look at circumstances and create possibilities. Don't be fixed, be open and show the way.
Here are some links on innovation and change:
http://www.bizmanualz.com/information/2007/04/30/innovation-and-change.html
http://www.innovation.cc/discussion-papers/selman.pdf
http://www.paracomm.com/articles/innovation.html